Frequently Asked Questions (FAQ)

We start deliveries are 12 noon each day and our cut-off for same-day orders is 8 PM. In other words, all orders placed before 8 PM will go out the same-day unless we have been instructed otherwise.

Cut off times are 15 minutes prior to each time slot – Example: If you select 3pm, your payment must arrive prior to 2:45pm.

If you order AFTER 8pm, your order will be delivered the following day.

We have 4 rounds of deliveries each day:

Round 1: 12:30PM – 3PM

• Cut Off For Payment Time: 11:45AM
• Delivery Start Time: 12:30PM

Round 2: 3:15PM – 6PM

• Cut Off For Payment Time: 2:45PM
• Delivery Start Time: 3:15PM

Round 3: 6:15PM – 8PM

• Cut Off For Payment Time: 5:45PM
• Delivery Start Time: 6:15PM

Round 4: 8:15PM – Onwards

• Cut Off For Payment Time: 8PM
• Delivery Start Time: 8:15PM

Placing an order is simple. Just browse through our shop, add items to your cart, create an account, and pay by E-transferYour package will be sent off with a courier once payment is approved. You can also place your order by phone at (604) 902-3128 and we’ll take your order manually.In addition, you can request to pay in cash in person at the time of delivery. Please have a valid ID ready to prove your age and identity.

We currently provide same day weed delivery services to the following cities:

• Vancouver Weed Delivery
• Surrey Weed Delivery
• Burnaby Weed Delivery
• Richmond Weed Delivery
• Langley Weed Delivery
• Coquitlam Weed Delivery
• North Vancouver Weed Delivery
• Delta Weed Delivery
• Maple Ridge Weed Delivery
• New Westminster Weed Delivery
• Port Coquitlam Weed Delivery
• West Vancouver Weed Delivery
• White Rock Weed Delivery

If you do not see your city on this list and are in a neighboring area, feel free to call to see if we can accommodate you.

We deliver only to residential addresses.

If you would like to add to or change your order, call us at (604) 902-3128 with your order number. If you would like to add to your order you can create a new order. You can also cancel your order if it has not been sent out. For further questions, please call us during business hours, or send us an email at [email protected] and we’ll get back to you as soon as possible.

Our team will process your E-transfer right away. Once your payment is approved, you will receive a confirmation email and our team will package your order and have it sent off with a courier in a timely manner.

Yes, you can pay cash on delivery. Please have the exact change as our drivers do not carry cash on them for security purposes.

Yes we do and you can learn how to pay by credit card here!

For Vancouver, Burnaby, New Westminster, Coquitlam: Orders over $60 will be delivered free. Orders under $60 will be delivered with flat fee of $15.

For North Vancouver, West Vancouver, Richmond, Delta, Surrey, Langley and more remote locations: Orders over $100 will be delivered free. Orders under $100 will be delivered with a flat fee of $20.

You can expect 2-4 hours local delivery in Vancouver’s Lower Mainland. Your driver will contact you by phone 15-30 minutes before delivery to confirm a delivery time. You will be sent a link to the GPS tracking app at this time as well. Be sure to have your phone nearby and make sure your number is correct on the order.

Yes, we will send out GPS tracking 15-30 minutes before delivery so you can know when to expect your order.

If you do not get your package, let us know and we will resolve this issue for you. We guarantee delivery and are committed to reliable service.

For local weed delivery, please have a valid photo ID ready that matches the name on the shipping address. We do this to make sure the correct person gets their order.

There are many ways to earn rewards points:

• Get 250 welcome rewards points by creating an account
• Earn 3% cashback in rewards points on each dollar spent
• Leave reviews for products that you have purchased and get 25 points per review
• Leave a Google review and email us a screenshot of the review and we will manually credit your account with 125 rewards points.

Points can be redeemed at the “cart” page by pressing the green “Apply Discount” button at the top. They will apply to your current items so be sure your carts not empty!

Yes, first-time buyers can use coupon code new20 to get:

• 20% off your first order (does not apply to mix & match and sale items)
• Free premium gift
• $10 store credit (250 welcome rewards points)

You can enter valid coupon codes at your cart page in the coupon code box. Note that there are limits on many coupons and many can only be used once.

All products are final sales, there are no returns or exchanges.

If you have a defective, missing, or get the wrong item, we will help resolve this for you right away. Please send a screenshot (if applicable) so we can best help fix any issues.

You can choose how to fix this that suits you best.  We can either send you out a replacement item, or you can get the full amount of the item credited to your account plus extra rewards points.

If it is after hours, we will send out your replacement item first thing the following day.